ApparelNY Customer Service:
Thank you for visiting ApparelNY. This section explains our pricing policy, shipping rates, return and exchange policies, how to obtain a Return Merchant Authorization (RMA), privileges and discounts for repeat customers, and ways to contact us. Please click on the relevant question to jump to the topic of interest or scroll down at your leisure.
Our policy is to carry high quality products at affordable prices. The quality would be the same as you would find in Department Stores like Macy's, Bloomingdale, Dillards, Nordstrom etc..
However, our prices would be 40%-50% lower than what you would pay at such Department Stores. In the case of leather apparel, the price differential is sometimes 75% or higher. So you should realize significant savings by buying from us.
In keeping in line with our above policy we are constantly reviewing our price structure and rely on customer feedback. Even if you are not a customer and, while browsing through our website, if you see any item which warrants review in light of what you have seen elsewhere please type in your comments below and let us know. We will immediately review our price for that item.
We specifically have a low price guarantee on all leather apparel.
Shipping Policies & Rates
All orders received by 1:00PM on a business day are shipped the same day.
1. The shipping charges vary by amount and given below are shipping & handling charges for UPS ground:
|
| Amount of Order |
Shipping Charge |
|
| |
0 to 24.99 | 6.95 |
| |
25.00 to 39.99 | 7.95 |
| |
40.00 to 59.99 | 8.50 |
| |
60.00 to 74.99 | 10.25 |
| |
75.00 to 99.99 | 12.50 |
| |
100.00 up | 15.00 |
| 2. | Handling Charge: Included in ship charges above for the first item. For more than 1 item, there will be a handling charge of $2.00 per item but excluding the first item. |
| 3. | For 2nd Day Air (2-3 business days delivery), there is a charge of $18.00 for the first item and $5.00 for each additional item. |
| 4. | For Next Day Air (next business day delivery), there is a charge of $30.00 for the first item and $7.00 per item for each additional item. |
| 5. | For PO Box or APO address an additional charge of $5.00 will be billed to your credit card in addition to the amount appearing on the order confirmation. |
| 6. | For overseas addresses the shipping charges are $45.00. For overseas orders (except Canada), payment is accepted only via paypal or via bank check. |
| |
| Returns |
| 1. | All items (except leather products) can be returned within 14 days of receipt. While this applies normally, for Christmas purchases, this time limit is waived. Items bought between now and Dec 24 can be returned by Jan 15, 2005. |
| 2. | The cost of the item (excluding shipping charges) will be reimbursed. |
| 3. | Return Merchandise Authorization is required which will be emailed to you once you submit the RMA request. |
| 4. | The RMA must accompany the return package for proper processing. |
| 5. | The shipping cost incurred to return the item will be borne by the customer. |
| 6. | The shipping cost incurred to return the item will be borne by the customer. |
| |
| Exchanges |
| 1. | You may return any item and request an exchange for a different size/color or even a different item of equal value. |
| 2. | The shipping cost incurred to return the item will be borne by the customer. |
Return Merchant Authorization Form
Please fill in the information below and submit to obtain RMA which will be emailed to you along with instructions as to where to send the return merchandise. Please ensure all fields are completed.
